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RETURNS

Online Returns Policy

  • Returns will be accepted within 14 days of receipt. 
  • Product(s) must be in the original state in which you received them, have not been used, worn, soiled or in any other situation beyond their original and their safety tag must remain intact.
  • An email to our Customer Service Team is required prior to your return.
  • Returns can be refunded or exchanged with another item, size or color.
  • We will refund the price you purchased your item at, excluding sale items. We will not refund items purchased on sale or special offer or delivery or return postal charges.
  • Items purchased online cannot be exchanged in store.
  • The goods are your responsibility until they reach our warehouse, so make sure they are packed up properly and     cannot get damaged in transit.
  • Purchases made with gift cards or sent as gifts can be exchanged with other products but are not redeemable         for cash.
  • Items received outside our Return Policy Guidelines will not be mailed back and will not be refunded.

How do I return an item?
If you wish to return an item, please initially email our Customer Service Team at webstore@follifollie.com.au  stating your order number, reason of your return and item(s) you wish to return. Our Customer Service team will then provide you with a returns address. Repack the item(s) in their original packaging to ensure they will not be damaged during transit and send the package by a carrier of your choice. We recommend shipping through registered mail or courier to avoid any loss, theft, or damage of the item.  The item(s) you are returning are your responsibility until they reach our warehouse, so please make sure they are packed properly and will reach their destination.

How will I be refunded?
Upon receipt of the item by our Customer Service Τeam, your return request will be processed. When this stage is complete, your refund will be processed depending on the payment method you had chosen for your order.

Which amount will I be refunded?
We will refund you the full amount of the product(s) you purchased excluding the initial delivery charges.

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