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CUSTOMER SERVICE

CUSTOMER SERVICE

At Folli Follie, we strive to provide the best customer experience possible be it at our e-shop or at any of the Folli Follie stores located around the globe. Your opinion is highly valued and as such we greatly appreciate any comments, ideas, or recommendations you might have, which will help us to continuously improve the Folli Follie experience. You can contact Customer Service via email at webstore@follifollie.com.au 

ORDERS & PAYMENT

We have tried our best to make the ordering process as simple as possible. Certain information such as delivery address or contact information is necessary so that your order may be processed successfully. We offer a variety of payment options including PayPal, Debit Card or Credit Card. All items are shipped via courier service and are accompanied by a unique tracking number.

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DELIVERY

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ORDER TRACKING

All orders made at follifollie.au are sent via Australia Post. Once an order has been dispatched, you will receive an email with the unique tracking number of your order, with which you can follow the status of your order while in transit.

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RETURNS

If for any reason you are not entirely satisfied with your new Folli Follie item, you may return it within 14 days of receipt free of charge. Please contact our Customer Care department for information or click below to read more.

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GUARANTEE

All Folli Follie products are accompanied by the official Authenticity or Authenticity and Guarantee Certificate.

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CARE ADVICE

Care instructions for the Folli Follie products

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